Appeal a
decision

If a decision about your account was wrong, you can ask for it to be looked at again. This page is the whole process, and it is the same for clients and for companions.

What you can appeal

A ban
A suspension
A strike
A review that was removed
A refund or payout decision
An 18+ age-check decision

How long you have

30 days from the day of the decision.

What to include

Which decision you are appealing, and the day you were told about it.
Why you think it was wrong.
Anything that supports it: the booking, what was said, what the records show. The booking page and its chat are already ours to read; name them and we open them.

How to send it

Use the form below, signed in. If you can’t sign in, reply to the decision email, or email hello@rentadeto.com with APPEAL in the subject and the email address of your account. Both reach the same person.

Send an appeal

Sign in to send it from here and follow its state. If you can’t sign in (a ban signs the account out), email hello@rentadeto.com with APPEAL in the subject: it reaches the same person.

What happens next

A different person from the one who made the decision reviews it.
You get an answer within 7 days of your appeal reaching us.
One appeal per decision.
The outcome comes to you by email, and shows on this page while you are signed in.