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Rentadeto.

Delete your
account

How to delete your account

In the app or on the website, sign in, open Account (the last tab), choose Delete my account, read what is deleted and what is kept, type DELETE and press the button. It happens straight away. If you cannot sign in, email hello@rentadeto.com from the address on the account and we will delete it for you within 30 days.

Go to Delete my account (you will be asked to sign in).

What is deleted

  • Upcoming bookings are cancelled first, under the published cancellation rules: if you cancel as a client, the refund ladder applies; if you are a companion, your client is refunded in full, our fee included. A booking that can't be cancelled at once (one under a bank dispute, for example), or whose refund doesn't go through at once, goes to a person on our team, who finishes it and tells both of you.
  • Age-check photos held for a person to review, if any, are deleted before anything else.
  • Your name, date of birth and city are removed from your profile. What remains reads “Member”.
  • For companions: your public profile, its photos (published and still in review), your handle and your share link, and your voice intro.
  • Messages in your chats, except a message our filter flagged, a chat named in a report, or the chat behind a booking whose payment isn't settled yet.
  • Your saved and liked companions, the blocks you set, your place on the waitlist, the questions you sent our support (except one it filed as a safety concern, below), and the phones and browsers you turned notifications on for.
  • Your trusted contact, your notification preferences, the share links you made, any location saved with a check-in, the device codes kept for the referral program's fraud checks, and any card fingerprint recorded for a referral.
  • Your sign-in. Your email address is removed from your account and you are signed out everywhere. The account cannot be signed into again. If you signed in with Google, that Google account can't be used to join again; any other address can. If this last step cannot be finished at once, we tell you, and a person completes it.

What is kept, and for how long

  • Bookings and the payment ledger, linked to the anonymised account, for as long as tax and accounting law requires (six years in Canada): the booking, the check-in times (without any location) and any referral bonus record. A dispute that is still open is finished first.
  • Your Rentadeto Credits purchases, refunds and the credits ledger, linked to the anonymised account like the bookings above and for the same period: the evidence a card dispute asks for.
  • Reports you made or that name you, any question you sent our support that it filed as a safety concern (without your email address), and any flagged message or reported chat, in our safety records (a reported chat is held for one year).
  • Your email address, on the desk report a person on our team works from when a booking or a refund of yours couldn't be finished at once, so they can tell you when it is.
  • The chat behind a booking whose payment isn't settled yet, so the person deciding it can read it. Once it has been quiet for 30 days and no report holds it, it is cleared with the other closed chats.
  • The result of your age check (not the photos) for 12 months, as evidence the check was done, then deleted by a nightly job.
  • Your consent records: when you agreed to the conduct rules and to any email list, and the wording you saw, so we can prove what you agreed to.
  • Reviews you wrote: the rating and words stay on the companion’s profile with no link to you, as the privacy policy explains.
  • A log of the emails we sent you, including any unsubscribe.

Money, before you delete

For companions: earnings you are owed are paid, not removed. Nothing you have earned is lost by deleting your account. Earnings already released go out on the usual run to the bank account you connected once they reach $25; a booking still waiting for its 24 hours, or for a person to decide a report, is finished first and then paid the same way. If you would rather be paid before you go, wait for the next payout run, then delete.

For clients: there is no balance to lose. You pay by card, per booking, and a refund you are owed goes back to the card you paid with whether or not the account still exists. Upcoming bookings are cancelled under the rules above.

The privacy policy explains each of these. Questions go to hello@rentadeto.com.